CB1 Medical Reviews
CB1 Medical is making a difference in the quality of life for patients by offering complementary treatment options when conventional means have failed. See clinic specifics on this page, or scroll to explore CB1 Medical reviews.
Top Rated Cannabis Clinics
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5.0
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3.4
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3.4
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About the Clinic
CB1 Medical is one of the smaller private medical cannabis clinics currently servicing patients across the UK, but it is quickly growing in popularity due to its patient-focused approach and dedication to providing the highest quality medical cannabis treatment.
CB1 Medical was established by a team of leading Consultant Clinicians at Willows Health, the foremost NHS primary care provider in the Midlands, supporting over 60,000 patients. With an extensive background in pain management, their consultants have observed first-hand the significant positive impact of medical cannabis on patients’ well-being.
With a foundation built on decades of experience, CB1 Medical is dedicated to fostering trust with all patients while offering them the chance at a better quality of life through medical cannabis treatment. The team at CB1 Medical believes in the power of education and aims to empower patients by providing them with accurate information about medical cannabis and its potential benefits.
Sign Up Process
Eligibility Criteria
To be eligible for a medical cannabis prescription, patients must have first tried two licenced medicines, treatments or therapies for their condition, as prescribed by a GP or healthcare professional.
Patient Journey
Below, the patient journey at CB1 Medical is outlined along with the necessary steps to access their services:
Conditions Treated
All of the medical cannabis clinics on this website operate under the stringent legal frameworks governing the prescription of medicinal cannabis. While we have not received explicit information from the clinics regarding the specific conditions they treat, we understand, based on UK legislation, that they are likely able to prescribe medicinal cannabis for a range of conditions including, but not limited to:
Anorexia, Anxiety, Arthritis, Asthma, Autism, Back Problems, Cancer, Chemotherapy-induced nausea and vomiting, Chronic pain, Chronic Inflammation, Chronic Regional Pain Syndrome, Colitis, Crohn’s disease, Depression, Diverticulitis, Dystonia, Epilepsy / Seizure management, Fibromyalgia, Frozen Shoulder, Gout, Migraines, Menopause, Neuropathic pain, Neuropathies, Palliative care, Parkinson’s Disease, Polymyalgia Rheumatica, PTSD, Rheumatoid Arthritis, Sleep disorders, Spasticity, Tremors.
Staff
We invite you to explore the staff page of CB1 Medical linked below, to familiarise yourself with the medical professionals, specialists and team who are responsible for delivering patient care.
Services Offered
We’ve outlined the array of services that CB1 Medical specialises in below to give you a clear understanding of what’s available for your care.
Pricing Information
The prices listed below are for services offered by CB1 Medical. We regularly check and update these, but please note they might differ from the current pricing at the clinic, so we advise confirming with CB1 Medical directly for the most accurate information. Feel free to contact us with any pricing updates for the UK medical cannabis clinics.
First appointments
Follow up
Repeat prescriptions
CB1 Medical Discount Code and Promotions
Contact Information
General
Payment Options
Accepted payment methods
Operating Hours
Mon-Fri
Saturday
Sunday
Clinic FAQs
Yes, CB1 Medical has a clinic in Leicester where patients can go for in-person consultation. They also offer a fully virtual consultation option for those who are unable to visit the clinic in person.
Yes, CB1 Medical offer free specialist consults for all ex-serving members of the military, and for ex-emergency service workers.
User Reviews
I was under Mr Simon Tordoff who was excellent.
Regrettably it was not he (in consultation with me) that decided the potency of my medical cannabis, but an algorithm run by their admin department
Dreadful. Admin staff are boorish, talk over you and do not do as asked.
Despite numerous complaints about being bombarded with emails to reorder (days after I had placed an order, and for weeks on end afterwards) nothing was done.
Various excuses were made, instead of addressing the issue.
My complaint about my prescription being left to an algorithm was only dealt with by requesting a Medical Consultation and the consultant was not best pleased to see that my prescription was left to a NON MEDICAL OPINION (an algorithm).
When I gave up and decided to leave, there was no attempt to find out why – instead for several weeks they refused to answer emails for a Discharge Letter. When I phoned to ask for one, the person said, “Ok, I’ll do it. Bye,” and put the phone down on me. I was amazed. But I did not get my Discharge Letter without a full on shout-athon a week later.
There is no longer anything professional about the Admin Department at CB1. This is such ashame because it didn’t used to be like this.
I remember the COO Anabel Sharma dealing with a Holiday covering letter in a few hours one bank holiday weekend once. Sadly she leaves it up to incompetent, intemperate, poorly trained staff who couldn’t care less.
It’s ok. The App has been abandoned and they have a new website experience which I can’t comment on, because I left at the time of the “upgrade.”
What actually matters is what’s behind it though.
The consultants – 5⭐
The admin 0⭐
Payment system 4⭐ Easy to use, but not all the usual payment merchants or gateways supported.
Prescription process 0⭐ – If you think you can order a 4 week prescription without being hassled after a few days to reorder, forget it.
If you believe a 4 week prescription should last 4 weeks, don’t, unless you don’t mind a mindless algorithm deciding to change your script next time you reorder.
Availability of medication 2⭐- You’re tied to one pharmacy, unlike other companies and don’t expect your medication to always be available.
For all the reasons above and more (they never return calls or emails either) don’t expect too much.
Awfull Admin Department who couldn’t care less.
They have no idea how their own processes work, suggesting very poor training and poor recruitment of inappropriate persons.
As with all of these companies, don’t expect the price you think you’re paying will be what you eventually pay.
The first time, because no-one told me, I was surprised for a £75 bottle of medication to end up costing me well over £100. They are clear about postage costs though.
Not much to say here.
I haven’t needed very much to speak to a consultant as I have tolerated my medication very well, and CB1 don’t suggest you need to contact them for a consultation anyway, so I suppose that’s why it’s relatively easy to speak to a consultant – though not always the same one.
Although I was supposed to have a video consultation, I never did.
They tend not to follow up, unless you want to speak to someone.
This is very unlike what appears to be the industry standard.
CB1 Medical wrote recently to inform patients that they had been compromised by a Data Security breach which basically stripped patient information except medical and payment information.
They at least informed us.
Great clinic good choice easy app
Very happy with my choice. Extra special strains
Very friendly & knowledgeable. On time with face to face & phone call
Felt very at ease
App took a few days to work out
A little confusing but once you work it out its a good app. Very happy
Very good communication and answered all my question
Cost were clear & information really helpful. Billing was quick
A few weeks but I was ok with that
Some might not
No problem with refills & quick response . Very happy
So far so good if anything security should be better now
I’ve been a cannabis patient since November 2024 and never once had an issue being left without my medication until now. CB1 made it so I was out of medication from Friday till Wednesday because the oil was not in stock. Going without for five days has affected my mental health badly.
The admin staff have shown no understanding. They act like they have more rights than the patient. Instead of helping me when I was struggling without medication, they hung up on me every couple of minutes. Zara needs a special mention here. She told me I had never spoken to a manager when I had, and when I explained I would shout just so she knew the difference, she hung up the phone and got me discharged.
Managers don’t call back and don’t solve problems. Instead, they discharged me for raising complaints about being left without medication. The pharmacy manager managed to speak with me a number of times, so why can’t the admin managers do the same when they are part of the same business. The director apparently even told them not to discharge me, but they did it anyway.
The way it feels, the admin team are only here to collect money and not to offer the service patients need.
I was left completely without medication for five days, from Friday till Wednesday, while the pharmacy held back my prescription. This has never happened to me before and it caused serious issues.
Rather than supporting me when I was left without medication, the clinic chose to discharge me. My mental health was being affected and I was very clear about this, but they still refused to help.
Well there was that very public data leak last month, so I was already considering moving clinics but all of this tipped me over the edge.
Social Media Links
Explore the following links to connect with CB1 Medical on various social media platforms.