Lyphe Clinic Reviews & Patient Ratings | CAC
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lyphe reviews

Lyphe Reviews

Lyphe is a prominent UK medical cannabis provider, specialising in pain, neurology, psychiatry, and committed to enhancing patient well-being through innovation. Check clinic information on this page, or scroll down to read Lyphe clinic reviews.

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About the Clinic

Lyphe is a well known presence in the UK medical cannabis space with over four years of patient care behind them. Easy to talk to, Lyphe have specialised experts who are focused on bringing care back into the hands of the patient. Qualifying patients can book an appointment and speak to a consultant doctor with experience prescribing cannabis for their specific conditions.

Lyphe’s team is dedicated to raising awareness about how medical cannabis can help conditions specialising in pain, neurology and psychiatry. Their selective range of medicines and medical services available through their helpful website is designed to cater to the unique needs of each individual tailoring a treatment plan based on their circumstances.

Lyphe is passionate about enhancing the quality of life for patients through cutting-edge medical interventions and offers a follow up appointment plan for ongoing treatment meaning you will be able to amend your treatment plan on an ongoing basis.

Lyphe is an advocate for medical cannabis as an essential treatment for chronic diseases and medical conditions where existing available medication has not improved patient quality of life.  So, if you are new to medical cannabis or have experience already, Lyphe are able to understand your unique needs and offer a solution just for you.

lyphe clinic reviews

Eligibility Criteria

To be eligible for a medical cannabis prescription, patients must have first tried two licenced medicines, treatments or therapies for their condition, as prescribed by a GP or healthcare professional.

You have received a formal diagnosis.
You've been prescribed medication or therapy for this before.
You've never been diagnosed with Psychosis.

Patient Journey

Below, the patient journey at Lyphe is outlined along with the necessary steps to access their services:

1
Check eligibility.
2
Book an appointment.
3
Select ongoing treatment plan.
4
Prescription dispensed via post.
5
Book follow up appointment.

Conditions Treated

All of the medical cannabis clinics on this website operate under the stringent legal frameworks governing the prescription of medicinal cannabis. While we have not received explicit information from the clinics regarding the specific conditions they treat, we understand, based on UK legislation, that they are likely able to prescribe medicinal cannabis for a range of conditions including, but not limited to:

 

Anorexia, Anxiety, Arthritis, Asthma, Autism, Back Problems, Cancer, Chemotherapy-induced nausea and vomiting, Chronic pain, Chronic Inflammation, Chronic Regional Pain Syndrome, Colitis, Crohn’s disease, Depression, Diverticulitis, Dystonia, Epilepsy / Seizure management, Fibromyalgia, Frozen Shoulder, Gout, Migraines, Menopause, Neuropathic pain, Neuropathies, Palliative care, Parkinson’s Disease, Polymyalgia Rheumatica, PTSD, Rheumatoid Arthritis, Sleep disorders, Spasticity, Tremors.

Staff

We invite you to explore the staff page of Lyphe linked below, to familiarise yourself with the medical professionals, specialists and team who are responsible for delivering patient care.

Services Offered

We’ve outlined the array of services that Lyphe specialises in below, to give you a clear understanding of what’s available for your care.

Appointments
Prescriptions
Subscription to treatment plans
Dispensing
Repeat prescriptions
CBD products

Pricing Information

The prices listed below are for services offered by Lyphe. We regularly check and update these, but please note they might differ from the current pricing at the clinic, so we advise confirming with Lyphe directly for the most accurate information. Feel free to let us know of any pricing updates of any of the UK medical cannabis clinics by contacting us.

Appointments

£49

Repeats

£30

Contact Information

General

info@lyphe.com
020 3928 2813
10 Harley St, London W1G 9PF

Payment Options

Accepted payment methods

Visa
Visa Debit
Mastercard

Operating Hours

Mon-Fri

9:30am - 8pm

Saturday

Closed

Sunday

Closed

Clinic FAQs

Yes, Lyphe Clinic is legitimate and legal. It is one of the first medical cannabis clinics to begin treating patients in the UK, and operates with experienced doctors in the field of medical cannabis.

To qualify for Lyphe treatment plans, individuals need to specify the type of condition they are looking to treat, which could range from pain, neurological, to psychiatric conditions. It’s required that the condition has been previously diagnosed by a medical professional, and that the individual has been prescribed medicine or therapy for it. However, medical cannabis cannot be prescribed to those diagnosed with psychosis or schizophrenia. These criteria align with UK guidelines which recommend patients to have tried conventional treatments before opting for medical cannabis.

Update 24/11/23 : This morning reports started to appear on Reddit and social media that Lyphe Group had entered administration. While no official announcement has been made in the Gazette, the company has responded to discussions on social channels stating that patient care will continue for the immediate future.

User Reviews

Rated 3.1 out of 5
3.1
/
14 reviews
Review of the healthcare provided, such as the effectiveness of treatments and the expertise of the medical staff.
Feedback on the friendliness, professionalism, and responsiveness of the clinic staff.
Includes the ease of booking appointments, the efficiency of check-in processes, and the user-friendliness of digital platforms.
Review of the clarity of explanations provided by medical staff, the adequacy of follow-up communications, and the effectiveness of patient education materials.
Feedback on the clarity of cost information and the accuracy and promptness of billing.
Feedback on the length of time patients need to wait for an appointment and in the waiting room.
Review of the quality of follow-up care, such as progress monitoring and the ease of getting prescription refills.
Feedback on how well the clinic maintains patient privacy and confidentiality.

Steven

12 June 2024
Overall Satisfaction
Rated 5 out of 5
Quality of Medical Care
Rated 5 out of 5

Effective treatment and correct amount of medication from initial prescription

Patient Service
Rated 5 out of 5

friendly, supportive and quick to respond on the live chat

Website Experience
Rated 4 out of 5

can sometimes be difficult to navigate your way about the website but you get there in the end with some persistency

Communication
Rated 5 out of 5

communication is great via email and text, keeping you up to date with your prescription order from the dispensary

Billing Transparency
Rated 5 out of 5

smooth transaction, can pay quickly, now have a subscription service which helps save money

Waiting Times
Rated 5 out of 5

I think it took about 6 weeks from my initial application on the website to receiving my medication

Follow-Up Care
Confidentiality and Privacy
Rated 5 out of 5

So incompetent it borders on medical malpractice

7 June 2024
Overall Satisfaction
Rated 2 out of 5
Quality of Medical Care
Rated 5 out of 5

Good doctors

Patient Service
Rated 1 out of 5

Receptionists take your money and don’t give appointments.

Website Experience
Rated 1 out of 5

Website has no info on processing times to ensure that they can take a long as needed

Communication
Rated 1 out of 5

Staff are so incompetent it seems deliberate

Billing Transparency
Rated 1 out of 5

Will make you pay extra despite policies on how often to follow up, etc

Waiting Times
Rated 1 out of 5

Takes weeks and will not update over email or call

Follow-Up Care
Confidentiality and Privacy
Rated 1 out of 5

Lost sensitive medical records

Jonny

3 June 2024
Overall Satisfaction
Rated 2 out of 5
Quality of Medical Care
Rated 1 out of 5

Very brief consultations, no scope to try other medications without everything having to be escalated to a “board”. As others have said, if the doctor makes an error (which has happened a couple of times) you get stuck between the dispensary and the clinic with no one taking any responsibility. Avoid this clinic at all costs, the staff don’t care and don’t appear to have been trained at all, just make it up as they go along.

Patient Service
Rated 1 out of 5

Extremely difficult to get hold off and can be quite blunt and rude.

Website Experience
Rated 3 out of 5

Just a basic booking system for repeat consultations

Communication
Rated 1 out of 5

Don’t have any follow ups and as per my previous comment extremely difficult to get in touch with if you have an issue

Billing Transparency
Rated 3 out of 5

The only thing that seems to work over at the Lyphe clinic is their billing system (surprise, surprise)

Waiting Times
Rated 1 out of 5

I have not had one repeat prescription that has come at the correct time. I have been a patient for over 12 months and every month I am left with 1-2 week gaps in my medication. I have tried everything to address this (even raising a complaint), the wait time just got longer

Follow-Up Care
Confidentiality and Privacy
Rated 2 out of 5

The bog standard expectation of any place offering health care so yes the confidentiality and privacy are fine