CB1 Medical Clinic Reviews, Pricing & FAQs | CAC UK
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CB1 Medical Reviews

CB1 Medical is making a difference in the quality of life for patients by offering complementary treatment options when conventional means have failed. See clinic specifics on this page, or scroll to explore CB1 Medical reviews.

User Rating
Rated 3.1 out of 5
3.1
/
24 reviews
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About the Clinic

CB1 Medical is one of the smaller private medical cannabis clinics currently servicing patients across the UK, but it is quickly growing in popularity due to its patient-focused approach and dedication to providing the highest quality medical cannabis treatment.

CB1 Medical was established by a team of leading Consultant Clinicians at Willows Health, the foremost NHS primary care provider in the Midlands, supporting over 60,000 patients. With an extensive background in pain management, their consultants have observed first-hand the significant positive impact of medical cannabis on patients’ well-being.

With a foundation built on decades of experience, CB1 Medical is dedicated to fostering trust with all patients while offering them the chance at a better quality of life through medical cannabis treatment. The team at CB1 Medical believes in the power of education and aims to empower patients by providing them with accurate information about medical cannabis and its potential benefits.

CB1 Clinic Reviews

Sign Up Process

Eligibility Criteria

To be eligible for a medical cannabis prescription, patients must have first tried two licenced medicines, treatments or therapies for their condition, as prescribed by a GP or healthcare professional.

You have received a formal diagnosis.
You've been prescribed medication or therapy for this before.
You've never been diagnosed with Psychosis.

Patient Journey

Below, the patient journey at CB1 Medical is outlined along with the necessary steps to access their services:

1
Check eligibility.
2
Book an appointment.
3
Meet consultant.
4
Pay for prescription.
5
Receive in post.

Conditions Treated

All of the medical cannabis clinics on this website operate under the stringent legal frameworks governing the prescription of medicinal cannabis. While we have not received explicit information from the clinics regarding the specific conditions they treat, we understand, based on UK legislation, that they are likely able to prescribe medicinal cannabis for a range of conditions including, but not limited to:

 

Anorexia, Anxiety, Arthritis, Asthma, Autism, Back Problems, Cancer, Chemotherapy-induced nausea and vomiting, Chronic pain, Chronic Inflammation, Chronic Regional Pain Syndrome, Colitis, Crohn’s disease, Depression, Diverticulitis, Dystonia, Epilepsy / Seizure management, Fibromyalgia, Frozen Shoulder, Gout, Migraines, Menopause, Neuropathic pain, Neuropathies, Palliative care, Parkinson’s Disease, Polymyalgia Rheumatica, PTSD, Rheumatoid Arthritis, Sleep disorders, Spasticity, Tremors.

Staff

We invite you to explore the staff page of CB1 Medical linked below, to familiarise yourself with the medical professionals, specialists and team who are responsible for delivering patient care.

Services Offered

We’ve outlined the array of services that CB1 Medical specialises in below to give you a clear understanding of what’s available for your care.

Appointments
Prescriptions
Repeat prescriptions

Pricing Information

The prices listed below are for services offered by CB1 Medical. We regularly check and update these, but please note they might differ from the current pricing at the clinic, so we advise confirming with CB1 Medical directly for the most accurate information. Feel free to contact us with any pricing updates for the UK medical cannabis clinics.

First appointments

£50 - free for Veterans, ex-service personnel, ex-emergency services personnel

Follow up

£50 - FREE after first consult payment for new patients in 2024

Repeat prescriptions

No information available

CB1 Medical Discount Code and Promotions

No current codes or promotions available

Contact Information

General

enquiries@cb1medical.com
0116 273 1233
184 Coleman Rd, Rowlatts Hill, Leicester LE5 4LJ

Payment Options

Accepted payment methods

Visa
Visa Debit
Mastercard

Operating Hours

Mon-Fri

8:30am - 8pm

Saturday

9am - 5pm

Sunday

10am - 4pm

Clinic FAQs

Yes, CB1 Medical has a clinic in Leicester where patients can go for in-person consultation. They also offer a fully virtual consultation option for those who are unable to visit the clinic in person.

 

Yes, CB1 Medical offer free specialist consults for all ex-serving members of the military, and for ex-emergency service workers.

User Reviews

Rated 3.1 out of 5
3.1
/
24 reviews
Review of the healthcare provided, such as the effectiveness of treatments and the expertise of the medical staff.
Feedback on the friendliness, professionalism, and responsiveness of the clinic staff.
Includes the ease of booking appointments, the efficiency of check-in processes, and the user-friendliness of digital platforms.
Review of the clarity of explanations provided by medical staff, the adequacy of follow-up communications, and the effectiveness of patient education materials.
Feedback on the clarity of cost information and the accuracy and promptness of billing.
Feedback on the length of time patients need to wait for an appointment and in the waiting room.
Review of the quality of follow-up care, such as progress monitoring and the ease of getting prescription refills.
Feedback on how well the clinic maintains patient privacy and confidentiality.

Alan

4 September 2025
Overall Satisfaction
Rated 1.0 out of 5
Quality of Medical Care
Rated 1.0 out of 5

I’ve been a cannabis patient since November 2024 and never once had an issue being left without my medication until now. CB1 made it so I was out of medication from Friday till Wednesday because the oil was not in stock. Going without for five days has affected my mental health badly.

Patient Service
Rated 1.0 out of 5

The admin staff have shown no understanding. They act like they have more rights than the patient. Instead of helping me when I was struggling without medication, they hung up on me every couple of minutes. Zara needs a special mention here. She told me I had never spoken to a manager when I had, and when I explained I would shout just so she knew the difference, she hung up the phone and got me discharged.

Website Experience
Rated 1.0 out of 5
Communication
Rated 1.0 out of 5

Managers don’t call back and don’t solve problems. Instead, they discharged me for raising complaints about being left without medication. The pharmacy manager managed to speak with me a number of times, so why can’t the admin managers do the same when they are part of the same business. The director apparently even told them not to discharge me, but they did it anyway.

Billing Transparency
Rated 1.0 out of 5

The way it feels, the admin team are only here to collect money and not to offer the service patients need.

Waiting Times
Rated 1.0 out of 5

I was left completely without medication for five days, from Friday till Wednesday, while the pharmacy held back my prescription. This has never happened to me before and it caused serious issues.

Follow-Up Care
Confidentiality and Privacy
Rated 1.0 out of 5

Well there was that very public data leak last month, so I was already considering moving clinics but all of this tipped me over the edge.

Jolie

10 August 2025
Overall Satisfaction
Rated 1.0 out of 5
Quality of Medical Care
Rated 2.0 out of 5

When I do actually get my usual doctor, the care’s fine. Problem is getting to him. The one time they gave me someone else, he didn’t really get my conditions and the meds he put me on were wrong. Cost me money for nothing. I’m not making that mistake again.

Patient Service
Rated 1.0 out of 5

I never speak to the same person twice. One week it’s this person, next week it’s another, none of them fix anything. They even told me I don’t need my usual doctor (Dr Tang), when he’s told me every single time that I do.

Website Experience
Rated 1.0 out of 5

Trying to book the same doctor through their system is impossible. I put it in the notes, I email, still get a booking with someone else. I’ve given up thinking the site will ever get it right.

Communication
Rated 1.0 out of 5

They reply, sure, but it’s the same stuff over and over. Doesn’t matter how clear I am, next month I’m back explaining it again

Billing Transparency
Rated 1.0 out of 5

I’m paying for an appointment I’m not getting. No offer to make it right, no refund, nothing.

Waiting Times
Rated 1.0 out of 5

They keep saying there’s no space with my doctor, yet when I finally speak to him, he says there is. I try booking weeks ahead, still no.

Follow-Up Care
Confidentiality and Privacy
Rated 0.0 out of 5

Rory cottle

6 August 2025
Overall Satisfaction
Rated 5.0 out of 5
Quality of Medical Care
Rated 5.0 out of 5

The doctor I spoke with was extremely knowledgeable and friendly

Patient Service
Rated 5.0 out of 5

All emails and contact I’ve had has been great quick and polite

Website Experience
Rated 5.0 out of 5

Easy to navigate and use no problems at all. Great app

Communication
Rated 5.0 out of 5

Every time I’ve communicated with the clinic I’ve had a same day reply

Billing Transparency
Rated 5.0 out of 5

It’s a cheap clinic and all prices inc delivery are displayed and explained

Waiting Times
Rated 5.0 out of 5

From start to finish the join up for me was a few days . Prescriptions are approved same day and sent either same day of payment or next depending on the time

Follow-Up Care
Confidentiality and Privacy
Rated 5.0 out of 5

Good as far as I’m aware , no bad experiences to report